Before we became operational, we took a team of experts from our US Partner (MSG) to train our staff in consumer debt collection’s regulatory practices. Since our inception we have placed great emphasis on the quality of our staff. Each and every collector goes through an extensive training session after he/she is hired and before contacting debtors. The training is an ongoing process being monitored and conducted by an American based team of professionals with extensive experience in collection industry.
By using our services, our American Based Collection Agencies not only gain access to educated, trained and dedicated staff they also benefit from tremendous cost savings. We guarantee the reduction of American based client’s operating cost by as much as 60-70%, resulting in a much more profitable bottom line. The reduced operating cost enables our client to attract new business by accepting reduced commissions and still keeping a healthy margin for themselves.
We provide an educated work force, able and willing to work any and all hours including evenings and weekends at no extra charge to the clients. We hire people with a university degree, who are fluent and articulate in English, computer literate and disciplined and professional in their working habits.
By leasing our staff the client does not have to deal with employee management issues, enabling them to concentrate on sales and marketing.
Each employee goes through an extensive accent and diction training. We have developed an extensive program to improve communication skills and to overcome cultural issues.
Companies opting not to outsource will have a much higher operating cost as compared to business outsourcing. Companies, which anticipate and react quickly to the changing business environment often, come out on “Top”! Due to higher operating cost non-participating companies will not be able to maintain competitive edge and their survival will be in jeopardy. Companies resistant to change will become extinct!