INDUSTRY BACKGROUND

Interactive Outsourcing for staffing needs is not just an option in today’s competitive environment. It is a survival issue. High operating costs and the shortage of trained personnel here at home are the factors driving businesses to look and think internationally. There is not a single big business that is not out-sourcing one way or another. Outsourcing grew out of shortage of trained personnel faced by US Businesses during the 80’s and 90’s. To meet the shortage, the businesses started importing trained personnel from overseas. Importing the work force helped alleviate the problem. However, businesses soon realized that exporting the work in place of importing the personnel might be much better and preferable. This option resulted in added benefits of:

  • Reduced Cost
  • No human resource issues
  • No immigration issues
  • No cultural issues
  • Large pool of trained work force available as and when needed

Almost all of the Fortune 500 companies either are currently outsourcing or have efforts underway to outsource some aspect of their business support services. The top 400 growth companies declare they currently outsource several business functions. 70% of executives surveyed say, they outsource more than they did five years ago. 97% percent feel they will outsource even more in future. Industry estimates that telephone-marketing operating cost is expected to increase at compound annual growth rate of 8%. Worldwide revenue for outsourcing will continue to grow at 20% to 25% in foreseeable future.

Outsourcing is now the “preferred option” at many of today’s leading technology companies – from industry powerhouse Microsoft to fast growing upstarts like outer curve Technologies and Vertical Networks.

Basically the outsource partner becomes an extension of your office. The outsourcing partner assumes responsibility for day-to-day operations and thus relieves the client from HR issues. The outsourcing would result in:
  • Quality Workforce.
  • College graduates versus high school graduates.
  • High level of work ethics.
  • Willingness to work all hours.
  • No shortage of workforce.
  • Faster turn around time
  • Nighttime hours will no longer be wasted.
  • No HR issues to deal with.
  • User only pays for productive hours.
  • No investment in infrastructure to set up call center.

Foreign worker may not have well enough English language communication skills? More a myth than a fact! Large pool of workforce available educated and trained in English Language. Comparatively less of a problem as compared to Southern vs. Eastern vs. Western vs. Mid West accents right here at home.

Comprehensive training.
Accent and diction training.
Extensive training to overcome cultural issues.
Client involvement.
Client to communicate and judge the offshore staff to evaluate their command of the language.
Clients input in employees’ selection process.

Companies opting not to outsource will have a much higher operating cost as compared to business outsourcing. Companies, which anticipate and react quickly to the changing business environment often, come out on “Top”! Due to higher operating cost non-participating companies will not be able to maintain competitive edge and their survival will be in jeopardy. Companies resistant to change will become extinct!

WHY US

Our focus to provide services in consumer debt collection field differentiates us with other call centers that provide whole range of other services. We bring with us over thirty years of experience in operating a collection agency. Our background in collection industry gives us an edge over our competition. We know the industry. We think and work like a collection agency.We are a fast growing company, which offers specialization in consumer debt collection and provide cost effective solution. Our team of trained professionals understands the importance of customer satisfaction. We believe in! a company grows by customer satisfaction. We offer:

Before we became operational, we took a team of experts from our US Partner (MSG) to train our staff in consumer debt collection’s regulatory practices. Since our inception we have placed great emphasis on the quality of our staff. Each and every collector goes through an extensive training session after he/she is hired and before contacting debtors. The training is an ongoing process being monitored and conducted by an American based team of professionals with extensive experience in collection industry.
By using our services, our American Based Collection Agencies not only gain access to educated, trained and dedicated staff they also benefit from tremendous cost savings. We guarantee the reduction of American based client’s operating cost by as much as 60-70%, resulting in a much more profitable bottom line. The reduced operating cost enables our client to attract new business by accepting reduced commissions and still keeping a healthy margin for themselves.
We provide an educated work force, able and willing to work any and all hours including evenings and weekends at no extra charge to the clients. We hire people with a university degree, who are fluent and articulate in English, computer literate and disciplined and professional in their working habits.

By leasing our staff the client does not have to deal with employee management issues, enabling them to concentrate on sales and marketing.

Each employee goes through an extensive accent and diction training. We have developed an extensive program to improve communication skills and to overcome cultural issues.

Companies opting not to outsource will have a much higher operating cost as compared to business outsourcing. Companies, which anticipate and react quickly to the changing business environment often, come out on “Top”! Due to higher operating cost non-participating companies will not be able to maintain competitive edge and their survival will be in jeopardy. Companies resistant to change will become extinct!

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We are a fast growing company, which offers specialization in consumer debt collection and provide cost effective solution.

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